Sonitrol Security

Sonitrol Commercial Security Blog ... by Joe Wilson



The Importance of Professional Remote Monitoring For Your Security System

Posted by Joe Wilson

Sep 9, 2014 5:27:57 PM



Across Western Canada there are tens of thousands of CCTV cameras protecting valuable business assets that do nothing more than record what's going on.  In some cases these cameras are watched by an expensive on-site security guard who really does try to stay awake watching a static CCTV monitor for activity.


Most CCTV security systems don’t have a human watching them live and are either naively used as a visual deterrent, or people only view the recorded CCTV footage retrospectively, and get to watch the break-in after the fact, after the criminal has gone, and the damage has been done.


Remote CCTV Security Monitoring


But the better technology is available, either using cellular devices, or high-speed Internet, so now CCTV cameras can be monitored remotely and simultaneously by trained security professionals working in pleasant and stimulating environments and supported by sophisticated software. 


The era of the lone (and expensive) on-site security guard dozing in front of a bank of flickering screens is over - remote security monitoring is the way forward.


How Does Remote CCTV Monitoring Work?


Remote CCTV monitoring is simple.  The second an alarm is activated via audio detection, heat or motion sensors, door or window contacts, etc., the CCTV  monitored video images are broadcast live to the remote monitoring station and the incident is routed to the screen of one of our security professionals.


From this point onwards we're in control of the CCTV cameras and we're watching and monitoring the activity manually. 


We can pan and zoom cameras in and out, and we can switch to different cameras for a better view. We're watching everything.


Usually it's a false alarm a raccoon or skunk sniffing round the bins, so we don't call the Police we simply reset the system.


But if the incident is more serious, and we confirm intruders trespassing on private property, we will react immediately. 


The Police Are Dispatched Immediately To A Verified Security Alarm 


We immediately call the police.  We communicate with the Police and we give them intelligent information describing the thief, or thieves, and what they are doing while officers are en-route and what to expect when they get there - because our goal is to catch the crooks red handed, just as we have done 171,000 times since 1979.


While we're describing real events as they take place at the scene of a crime actually taking place, (Police call it a Verified Dispatch)  the Police will react to a Sonitrol security alarms quickly, usually in an average time of just 3.5 minutes. Now that's impressive.


For all our clients, customer service is number one, so everything we do at Sonitrol is fully transparent. If you want to log into your Monitored SonaVision system remotely we can set it up so you can do this from your home or smart device.


Our professionally trained staff are monitoring all our client facilities 24/7, and our Central Monitoring Station is staffed with a low customer to operator ratio for better service. You can always talk directly to the operator monitoring your system. We value our quality service and knowing who you are helps, as our operators want to become familiar with not only your premises and buildings, but also with you.


Together our integrated audio and video security alarm system monitoring takes your security to a new level of support with the best guarantee in the industry.


We even make recommendations to you as remote CCTV 24/7 monitoring provides lots of data that can help you improve the physical security at your premises. The more you know about your site and its weak spots, the better prepared you'll be.


Download Your FREE 12-Page Guide Now!


About Sonitrol Western Canada:


We're so confident in our technology and responsive service, that no one else in the industry can match our guarantee.  Our unique verified audio and CCTV video business security solutions enable our operators to hear and see what is happening in your business before the criminals gain entry!!  We verify the actual source of the alarm, and we get the police to attend the scene immediately.  FOR A FREE SECURITY AUDIT, click here, or call 1-866-766-4876 - We are a security company with over 150 offices across North America serving clients across Western Canada in British Columbia, Alberta, Saskatchewan, VictoriaVancouver EdmontonCalgarySaskatoon.


Sonitrol Western Canada, with its Verified Electronic Security Systems, is committed to providing customers with the most comprehensive security protection.  Cooperation in the elimination of false alarms is not only beneficial to the system’s user, but results in better protection of the entire community by allowing law enforcement to use their resources as efficiently as possible.


Topics: Retail Security, CCTV Video Surveillance, SonaVision Online Monitoring, Monitored Audio Alarms, Verified Security Alarms

Free Security Plan


Joe Wilson, Owner of Sonitrol Western Canada

We provide our customers with the best commercial security solutions and quality service backed by our unique Guarantee and Commitment to Service. It's something unverified conventional alarm companies simply cannot guarantee!

Subscribe to Sonitrol Blog Updates

Posts by Topic

see all

Recent Posts

Why Sonitrol?

 Sonitrol Catches Criminals




Here's Why ...

Download this Free Guide -

25 Misconceptions About Conventional Alarm Systems

Download Free Guide!