Sonitrol Security

Sonitrol Commercial Security Blog ... by Joe Wilson



Reducing Internal Employee Theft in Retail

Posted by Joe Wilson

Feb 2, 2016 1:56:58 PM

Workplace Theft Internal Loss Employee Sonitrol Retail Security

Retailers know how important managing loss prevention is. From robbery and shoplifting, to internal causes such as shipping and accounting errors - the opportunities for loss sometimes outweigh a retailer’s resources for managing it. One of the most prevalent and growing crimes is employee theft. Out of all theft related incidents, over 33% is due to employee theft up from 19% in 2008, according to Retail Council of Canada and PricewaterhouseCoopers LLP. Retailers are turning to more sophisticated ways to monitor inventory and prevent internal loss. We’ve come up with a list of tips you can follow to reduce the risk and instance of employee theft.

Screen Potential Employees

When looking into hiring new employees, be sure to take the necessary steps to screen them properly. Background and criminal checks, drug screening, and references are important to making sure you have the right people working for you.

People using drugs may be more at risk for stealing to support their habits. Those who have stolen in the past may also be more likely to repeat their crimes. It’s important to know any criminal and employment history so you can make an informed hiring decision.

Communicate Policies

It’s not enough to have policies in place, you have to communicate them effectively and enforce them if necessary. Your retail space should have a policy for employee (and family) purchases, returns, authorizing discounts, handling cash and deposits, accessing valuable inventory, and consequences for deviations from these policies.

Having employees be a part of the policy making process, and getting their feedback during staff meetings can motivate them to stick to these policies.

Control Access

Managed access to valuable goods is important to preventing loss. Sonitrol access management system is integrated with our Sonitrol intrusion detection system so different employees can have different access levels.  Employees who are authorized to enter certain areas will be allowed access and be able to disarm the security system.  Employees who are not authorized to open the facility will not be allowed access to the facility when the security system is armed.

Monitor Trash Removal

Employees taking out the trash may conceal inventory within the bags to pick up later from the trashcans or dumpsters after hours. Having clear trash bags and requiring all shipping and product boxes to be collapsed before disposal will reduce the likelihood that someone might use this as a way to sneak inventory out of the store.

Connect with Employees

Disgruntled employees who feel as though they are underpaid or not appreciated may start to feel entitled to theft and they may feel justified in doing so. It is important to connect with your employees as it is much harder to steal from someone you have a relationship with.

Employees who are under financial strain, or are dealing with addiction problems may also be more inclined to steal. Providing resources for employees who might need them could be what deters someone from theft.

Providing a positive work space where employees enjoy their job, hold responsibility, and receive praise when appropriate (and wages that reflect their experience and seniority), will greatly reduce instances of employee theft.

Establish a Tip Line

Set up a way for employees to anonymously or confidentially report any suspicious behaviour or theft. There are hotline services that you can use to set up an anonymous tip phone number, or you could set up an email address, or even a locked box in the break room. It is also a good idea to reward employees who report and prevent internal loss. Employees are less likely to steal when they know their coworkers may be watching and there is a greater chance of getting caught.

Use a Buddy System

There is less risk in having two employees on shifts at any given time, especially when opening or closing, accessing secure areas, or making bank deposits. You are effectively eliminating opportunity for theft to occur.

Sonitrol Verified Security System

Consider installing an integrated Sonitrol Verified Security System to CCTV monitor key internal processes such as cash transactions and receiving/shipping. Employees are MUCH less likely to steal when they know they are being monitored. And if there is a theft, you will have a record of it.

With early detection, verification, comprehensive CCTV coverage, access control – Sonitrol makes it easy for you to meet all of your security and safety needs. We also back every system with a commitment to service that includes:

  • Service Guarantee
  • Satisfaction Guarantee
  • False Alarm Guarantee
  • Performance Warranty
  • Intelligent Security

Download our free ebook 30 Smart Tips For Retail Security for more way to keep your retail store secure and protected against a variety of threats.

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 About Sonitrol Western Canada:

We're so confident in our technology and responsive service, that no one else in the industry can match our guarantee.  Our unique verified audio and CCTV video business security solutions enable our operators to hear and see what is happening in your business before the criminals gain entry!!  We verify the actual source of the alarm, and we get the police to attend the scene immediately.  FOR A FREE SECURITY AUDIT, click here, or call 1-866-766-4876.

We are a security company with over 150 offices across North America. Sonitrol Western Canada services clients in:



Sonitrol Western Canada, with its Verified Electronic Security Systems, is committed to providing customers with the most comprehensive security protection.  Cooperation in the elimination of false alarms is not only beneficial to the system’s user, but results in better protection of the entire community by allowing law enforcement to use their resources as efficiently as possible.


Topics: Retail Security, CCTV Video Surveillance

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Joe Wilson, Owner of Sonitrol Western Canada

We provide our customers with the best commercial security solutions and quality service backed by our unique Guarantee and Commitment to Service. It's something unverified conventional alarm companies simply cannot guarantee!

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